• Please direct all your support requests as
follows:
-
Non urgent requests: Send an e-mail to support@vanree.com.
This is our central mailbox, which is monitored
by all.
-
Urgent requests: Call us on the office phone 08-8556
4387 or use our Skype connections. If you have Skype
and not have a connection with us, please e-mail
us.
-
Very urgent request: Call me on my mobile 0403-338803
after you have tried the office phone. Please note:
sometimes I am in areas where the mobile is not
working.
• We ended the support of Windows 95, 98 and
Me systems. It is not viable to spend any time on
these old PCs.
• Microsoft ended support for Windows 2000 systems;
we will still support these PCs and servers for about
1 year.
• From the beginning of the year many PCs had
trouble with the Microsoft Windows Defender. The symptoms
are error message during start-up of the PC relating
to Defender and no Internet connection. The solution
is to uninstall the current Defender and downloading
the latest version from the Microsoft download website
(www.microsoft.com).
• All new PCs will be set up with Windows Vista,
the newest Microsoft operating system. The more recent
PCs can be upgraded to Vista, however there are many
pitfalls. On our website (and Microsoft’s Vista
website) you can download the Windows Vista Upgrade
Advisor tool.
• During the Windows Vista launch Microsoft
also released the new Office Suite version 2007. We
have played with the beta versions for a few months
now and we have this Office version in our retail
list of more than 25,000 articles.
• Office Suite 2007 has new document formats,
which are not compatible with the older versions.
Businesses with both versions will be in trouble,
however there are solutions! Office 2007 can be installed
so that it by default will create files in the Office
2003 format. There is also an add-on for Office 2003,
which enables that version to work with the new Office
2007 formats. This add-on can be downloaded from the
Microsoft website.
•
Since Monday 19 February 2007 Edwin is an Aussie,
Aussie, Aussie. Oi, Oi, Oi!!!
•
Both our two broadband connections have been upgraded
to 8 Mbps download / 384 Kbps upload. This means faster
websites and faster remote connections. Most Internet
Service Providers have upgraded their plans to 8 Mbps,
we can help you to upgrade your Internet connection.
• Edwin & Petra will have a short break
from 19/02/2007 until 12/03/2007. Josh will be the
one to contact, however he will be able to contact
me on a regular basis in case of major problems.
• Encore: McAfee has made available a very useful
free tool: Site Advisor for Internet Explorer. This
tool adds a button to your Internet Explorer, which
will change colour to show the safety status of that
web-site. It also integrates in some search engine
results (Google, MSN). To install this on your PC
(you need administrator level privilege), download
and install the tool from www.siteadvisor.com .
