Last update: 11 April 2017
Office 365 E-mail system (Exchange) has a built-in spam filter system. This is tightly integrated with Outlook and the Junk Email folder in your mailbox.
The following section help you understand and manage this folder.
All incoming and outgoing e-mails will flow through the Office 365 spam filter system.
Any anomalies are reported to the sender of the e-mail in a very detailed error report e-mail. An example of such an error message can be found here. See also below the section How to handle bounces.
Received e-mails which do contain any known virus will be deleted automatically and will not appear anywhere.
Received e-mails which are classed as spam will be delivered to your Junk Email folder.
The Office 365 system will learn from your decisions (see below) and maintains a list of known-to-you e-mail addresses (whitelist) and a list of deliberate rejected e-mail addresses (blacklist).
The Junk EMail folder can be found in the mailbox list under the Mail view or Folder View.
The number between square brackets is the total number of e-mails in that folder.
You do not need to delete e-mails from that folder, the system will automatically delete these according to the Junk Email policy, default is after 30 days. You can check this in the Properties | Policy Tab.
Just click the Junk Email folder to open it.
Messages in this Junk Email folder will automatically suppress and block all potential harmful or unwanted contents, like pictures and links, which is clearly shown at the top of the selected message.
When you find an legit e-mail in your Junk Email folder or unwanted e-mail in your Inbox, you can move it easily in a number of ways:
This menu has the following Tabs:
When you receive a bounce message as shown in the example, there are a few things you can do to solve the situation.